Settled Dispute Resolution and Mediation

Terms & Conditions

OVERVIEW

This website is operated by Settled. Dispute Resolution and Mediation (“we”, “us”, “our”).

By accessing this website or engaging our services, you agree to be bound by these Terms and Conditions.

1. SERVICES

We provide:

• Family Dispute Resolution (FDR) 
• Mediation services (family, relationship and business) 
• Individual counselling 
• Workshops and facilitation services 

Our role is to act as a neutral and impartial facilitator.

We do not provide legal advice, financial advice, or make decisions on behalf of clients.

2. NO GUARANTEE OF OUTCOME

Mediation and counselling are collaborative processes.

We do not guarantee that:

• an agreement will be reached 
• outcomes will meet your expectations 

All decisions made during or after sessions are the responsibility of the participants.

3. BOOKINGS AND PAYMENT

• Payment is required at least four days prior to your session unless otherwise agreed 
• Fees may be split between parties where applicable 
• Pricing will be confirmed at the time of booking and may be updated from time to time 

4. CANCELLATIONS AND RESCHEDULING

We understand that life happens and circumstances can change.

We require a minimum of 72 hours notice for any cancellation or rescheduling of appointments.

Cancellations made within 72 hours of your scheduled session may incur the full session fee.

This is due to the preparation involved in your matter, as well as room bookings and scheduling commitments.

5. CONFIDENTIALITY

We take confidentiality seriously.

However, confidentiality may be limited where:

• required by law 
• there is a risk of harm to a person, including a child 
• a court order or subpoena requires disclosure 
• all parties provide consent 

Mediation and counselling are confidential processes, but confidentiality is not absolute.

6. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

• We are not liable for decisions made by clients 
• We are not responsible for outcomes arising from mediation or counselling 
• Our services are provided without guarantees 

7. WEBSITE USE

You agree not to:

• misuse this website 
• use content without permission 

All content remains the intellectual property of Settled.

8. THIRD-PARTY SERVICES

We may use third-party platforms for bookings, payments and administration.

We are not responsible for the policies or practices of these providers.

9. GOVERNING LAW

These Terms are governed by the laws of Australia.

10. CHANGES TO TERMS

We may update these Terms from time to time.

Continued use of our website or services constitutes acceptance of any changes.

11. CONTACT

For any questions regarding these Terms and Conditions, please contact:

Settled Dispute Resolution and Mediation
admin@settleddrm.com.au