Settled Dispute Resolution and Mediation
Privacy Policy
Summary
We collect personal information so we can provide mediation, Family Dispute Resolution (FDR), counselling and business-related services to you.
Because of the nature of our work, some of this information is sensitive. We treat it with care, keep it secure, and only use it for the purpose of supporting you through our services.
Your information is kept confidential, except in limited situations where we are required to share it by law or where there is a serious risk to someone’s safety.
OVERVIEW
This Privacy Policy outlines how Settled. Dispute Resolution and Mediation (“we”, “us”, “our”) collects, uses, stores and discloses your personal information.
We are committed to protecting your privacy and handling your information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.
By using our website or engaging our services, you agree to this Privacy Policy.
- WHAT INFORMATION WE COLLECT
We may collect the following:
Personal information
- Name
- Phone number
- Email address
- Address
Sensitive information
- Family and relationship details
- Parenting arrangements
- Financial information relevant to mediation
- Personal circumstances and wellbeing information
- Information related to your business, including matters discussed during Business Partnership Workshops
We only collect sensitive information where it is reasonably necessary to provide our services.
- HOW WE COLLECT INFORMATION
We collect information through:
- Website contact forms
- Online booking systems
- Intake and consent forms
- Pre-mediation, counselling and workshop sessions
- Email, phone or in-person communication
- WHY WE COLLECT YOUR INFORMATION
We collect your information to:
- Provide mediation, FDR, counselling and workshop services
- Communicate with you about your booking or matter
- Maintain accurate records
- Meet legal and professional obligations
- CONFIDENTIALITY AND DISCLOSURE
We respect your confidentiality.
However, your information may be disclosed where:
- required by law
- there is a serious risk to your safety or the safety of others, including children
- a court order or subpoena requires disclosure
- all parties consent
Mediation, counselling and workshops are confidential processes, but confidentiality is not absolute.
- STORAGE AND SECURITY
We take reasonable steps to protect your information from misuse, loss or unauthorised access.
Your information may be stored:
- electronically using secure systems
- in written form where required
- THIRD-PARTY SERVICES
We may use third-party providers for:
- bookings
- payments
- record keeping
These providers manage information in accordance with their own privacy policies.
- ACCESS AND CORRECTION
You may request access to your personal information.
You may also request corrections if your information is inaccurate or outdated.
- WEBSITE DATA
Our website may collect basic information such as IP address, browser type and pages visited to improve user experience.
- RETENTION OF INFORMATION
We retain information only as long as necessary to provide services and meet legal obligations.
- CHANGES TO THIS POLICY
We may update this policy from time to time. The latest version will always be available on our website.
- CONTACT
If you have questions about this policy, please contact:
Settled Dispute Resolution and Mediation
admin@settleddrm.com.au